Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aloha@makaifins.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aloha@makaifins.com

Damages and issues
Please inspect your order upon reception and contact us immediately, but within 3 working days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Return costs
Return costs are paid by the customer. After receiving the return label from us the return costs will be deducted from the refund amount.

If we made a mistake and/or sent the wrong item or it arrived damaged, we will pay the return cost and refund any shipping costs charged. 

Return form
For all returns, you must enclose a return form with the item. For a quick handling it is important that you fill in this return form completely. Click here to download the form. 

Disclaimer
Returns are at the risk of the buyer. This means that Makai Fins is not liable for damage or loss of returned items. Always keep the tracking code and keep it in a safe place.